Mayuresh Dhote

About Mayuresh Dhote

I am a versatile professional with over 3 years of experience spanning IT, finance, customer support, and mechanical engineering. As a System Engineer at Infosys, I developed full-stack solutions using HTML, CSS, JavaScript, Java, and RESTful APIs, ensuring seamless integration between front-end and back-end systems. My role at Sai Finance showcased his leadership, where he led a team of 10, achieving a 100% loan approval rate by streamlining processes and collaborating with banking partners.At Amazon, I excelled in virtual customer support, resolving issues efficiently while working remotely, demonstrating strong problem-solving and technical adaptability. My mechanical engineering background includes hands-on experience at RSB Transmission, where I optimized gear systems using CAD and improved assembly processes.Proficient in Python, SQL, ReactJS, and Bootstrap, I combines technical expertise with a passion for continuous learning, evidenced by my Full Stack Web Development certification. Beyond work, I am a state-level basketball player and university football team member, reflecting my teamwork and discipline.My achievements include delivering scalable IT solutions, driving customer success in finance, and enhancing operational efficiency in engineering—making me a dynamic professional with a proven track record across industries.

Experience

1. Customer Support Specialist

   Amazon

   Present

   Customer-Centric Interaction: The role primarily involves interacting with customers through various channels such as chat, email, or phone, ensuring a high level of customer satisfaction by resolving inquiries, complaints, and issues efficiently. Remote Work Environment: As a virtual position, the VCS role allows you to work from home, requiring strong time management, self-discipline, and the ability to work independently while maintaining productivity and quality standards. Problem-Solving and Technical Skills: The job requires strong problem-solving abilities and familiarity with Amazon\'s systems and processes. You\'ll need to quickly navigate various tools and resources to assist customers effectively

Education

• Nagpur University

  Bachelor's degree, Mechanical Engineering

• Nagpur University

  Master of Mechanical Engineering

  2020 — 2020