Mayura Joshi

About Mayura Joshi

Commercial Impact:Revenue Retention: Owned enterprise renewals delivering 121% Net Revenue Retention, protecting ₹100 Cr+ ARRExpansion Revenue: Closed ₹28 Cr in incremental revenue within 90 days, driving 22% YoY growth through structured account planning and upsell executionRenewal & Risk Control: Reduced revenue contraction risk by 18% through proactive account reviews and executive escalationValue-Based Engagement: Used adoption and usage insights as inputs to strengthen renewal and expansion conversationsI manage strategic enterprise accounts with end-to-end ownership of revenue retention, renewals, and expansion, using Customer Success principles to drive long-term account growth.With 10+ years of experience across B2B, SaaS-adjacent, and PropTech environments, I specialise in commercial account ownership, executive stakeholder management, and value-based negotiations across complex, high-value portfolios.How I operate:• Own accounts commercially from post-sale through renewal and growth• Lead renewal and expansion discussions with CXO and finance stakeholders• Use Customer Success signals (usage, engagement, risk) to prioritise accounts and defend revenue• Partner with Sales and Product to align customer outcomes with commercial objectivesAvailability: Immediate | Open to Remote (Global) or Hybrid (Mumbai)

Experience

1. Senior Lead, Enterprise Customer Success & Account Management-

   WeWork

   May 2022 — Present · Mumbai, IN

   Own commercial relationships for a high-value enterprise portfolio with end-to-end responsibility for renewals, retention, and expansionDelivered 121% Net Revenue Retention, protecting ₹100 Cr+ ARR through proactive account planning and executive alignmentClosed ₹12 Cr+ in expansion revenue by identifying growth opportunities aligned to customer business objectivesLed renewal, pricing, and commercial discussions with CXO and finance stakeholders, strengthening long-term account stabilityUsed account health, engagement, and usage signals (Salesforce, Tableau) to prioritise accounts and mitigate revenue risk

Education

• Mumbai Educational Trust, MET League of Colleges

  PGDM , Marketing

  2013 — 2015

• St. Andrew's College of Arts, Science and Commerce

  Bachelor's degree, Advertsing

  2008 — 2010

Skills

• Market Research
• Microsoft Word
• Teaching
• Research
• Advertising
• Marketing Communications
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Photoshop
• Microsoft Office
• Management
• Windows
• Marketing
• Marketing Strategy
• Outlook
• Html
• English
• Team Management
• Customer Service
• Digital Marketing