Mayur Bhale
I bring over 15 years of expertise in IT Infrastructure, guaranteeing top-tier performance. Let\'s conquer new challenges together!
- Role
- Sr Tim Engineer at Tech Mahindra
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Mayur Bhale
Spanning a career of 15 years in the IT field, I have evolved from an IT assistant to a…
Experience
Sr Tim Engineer
Nov 2021 — Present · Pune, IN
Advanced Technical Support:• Provide advanced technical support for desktops, laptops, and peripherals, resolving complex hardware and software issues promptly.• Investigate and diagnose escalated technical problems, leveraging in-depth knowledge to offer effective solutions. Incident and Service Request Management:• Handle and prioritize Level 1-3 incidents, ensuring timely resolution and minimizing downtime for end users.• Collaborate with Level 1 and Level 2 support teams to ensure seamless incident escalation and resolution.• Handle Service Requests tickets using tools such as BMC and Service Now ensuring all SLAs are met. Troubleshooting and Root Cause Analysis:• Conduct in-depth troubleshooting of complex technical problems, identifying root causes and implementing preventive measures.• Analyse recurring issues to identify trends and implement strategies for long-term problem resolution. Advanced Software Support:• Assist users in resolving intricate software-related issues, including software installations, updates, and compatibility concerns.• Provide guidance on advanced software usage and troubleshoot compatibility issues. Hardware Maintenance and Upgrades:• Perform hardware maintenance, repairs, and upgrades on desktops and laptops, ensuring optimal performance and longevity. Remote Support:• Deliver remote technical support to end users, using remote access tools such as LogMeIn to troubleshoot issues and provide solutions.• Ensure clear communication and user understanding throughout the remote support process. Documentation and Knowledge Sharing:• Document troubleshooting steps, solutions, and procedures for future reference and knowledge sharing within the team.• Contribute to knowledge base articles and training materials to enhance the team\'s collective expertise.
Skills
- Troubleshooting
- C
- Vlan
- Html
- Unix
- Hardware
- C++
- Windows
- Servers
- Networking
- Sql
- Linux
- Operating Systems
- Firewalls
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