Mayur Sarma

About Mayur Sarma

My experience in the IT Software Product and Services Industry spans across implementing Governance Risk and Compliance Solutions/Applications in BFSI, Insurance, Retail, Pharma & Health care verticals, Business Analysis, Solution Design and Consulting, Quality Assurance & Testing, Team Management and Training with domain expertise in MetricStream GRC.Wide expertise dealing with Enterprise customers in MEA and APAC regions. With the right blend of comprehensive Technical & Functional competence in helping clients derive value and be successful in their GRC Journey.* Led the successful roll-out and customer adoption of GRC Solution to 10k+ active users for a global enterprise.* Designed and implemented Integrated Risk Management & Internal Audit solutions for large enterprise customers in BFSI and Insurance domains.* Skilled in implementing governance and framework standards including FDA CFR 21 QMS, ISO 27001, MAS-TRM, NIST, COBIT, BCBS, COSO, and IIA.* I’ve partnered with global leaders like dnata (Emirates Group), Standard Chartered Bank, Singlife, Grab, DataX, Safaricom, Woolworths, Siemens Energy, PG & E, BCBSM and Covidien implementing GRC platforms to support their operations across diverse international markets.

Experience

1. Associate Director - Customer Services Mea Apac

   MetricStream

   Jan 2024 — Present · Bangalore, IN

   As an Associate Director of Customer Services, I lead teams in delivering enterprise-wide Governance, Risk, and Compliance (GRC) and Internal Audit solutions, ensuring seamless implementation and alignment with industry best practices for enterprise clients across APAC and MEA.Key Responsibilities:Customer Success & Advisory• Partner with Chief Risk Officers (CROs) and senior stakeholders to implement GRC and Internal Audit tools, recommending best practices to improve risk management, compliance, and operational efficiency.• Provide strategic guidance on GRC and Internal Audit adoption, ensuring effective integration and process optimization.Project Leadership & Execution• Oversee large-scale, multi-country implementations of MetricStream GRC and Internal Audit applications, ensuring timely delivery and measurable business impact.• Manage cross-functional teams to drive enterprise-wide risk and compliance tool adoption, enhancing operational effectiveness and regulatory alignment.Process Improvement & Solution Design• Identify gaps and opportunities in risk, compliance, and audit processes, leading targeted improvements to streamline workflows.• Design and implement customized GRC and Internal Audit frameworks, optimizing efficiency, automation, and policy adherence.Training & Change Management• Conduct executive training sessions and stakeholder workshops to accelerate GRC and Internal Audit platform adoption.• Foster a culture of continuous improvement, ensuring organizations maximize their return on GRC investments through best practices and innovation.By focusing on technology-driven innovation, customer engagement, and operational efficiency, I help organizations strengthen risk and compliance resilience while unlocking the full potential of their GRC and Internal Audit management tools.

Education

• Gauhati University

  B.Sc, Physics

  1998 — 2001

• Visvesvaraya Technological University

  Master of Computer Applications - MCA

  2001 — 2004

Skills

• Testing
• Survey Management
• Unix
• Compliance Management
• Xml
• Test Strategy
• Hp Quality Center
• Linux
• Quality Center
• Agile Methodologies
• Requirements Gathering
• Agile Testing
• Sdlc
• Test Automation
• Web Services
• Scrum
• Quality Assurance
• Black Box Testing
• Issue Management
• Iq and Oq Validations
• Requirements Analysis
• Test Planning
• Regression Testing
• End User Training
• Apis
• Software Project Management
• Policy Management
• Atlassian Jira
• System Testing
• Fda Cfr Part 21
• User Acceptance Testing
• Xml , Web Services and Api Functional Testing
• Test Management
• Jira
• Manual Testing
• Test Cases
• Functional Testing
• Csm (Certified Scrum Master)