Mayur Tajne

About Mayur Tajne

Experienced Area Service Manager with strong expertise in managing after-sales service…

Experience

1. Executive Engineer

   Amara Raja Energy & Mobility Ltd

   Aug 2022 — Present · Nagpur, IN

   Vidarbha & Chhattisgarh Areas )• Assign and Monitor Service Tasks:Allocate daily field service and maintenance tasks to service engineers based on customer requests, complaints, and campaign requirements.• Coordinate Service Activities:Ensure smooth execution of service schedules and timely closure of customer service calls by service engineers in Vidarbha and Chhattisgarh regions.• Technical Support & Guidance:Provide technical support, troubleshooting assistance, and guidance to service engineers to resolve complex technical issues on-site.• Performance Monitoring:Track service engineers’ productivity, service call closures, and customer feedback. Address performance gaps with coaching and training.• Service Campaign & Recall Execution:Oversee field-level implementation of service campaigns and product recalls by service engineers; ensure adherence to quality and safety standards.• Customer Complaint Resolution:Support service engineers in handling escalated customer complaints and ensure timely and effective resolution.• Spare Parts & Inventory Oversight:Coordinate with service engineers and distributors/dealers to ensure availability and proper management of spare parts in field operations.• Training & Development:Identify skill gaps among service engineers and organize training sessions or on-field coaching to improve technical and customer handling skills.• Reporting & Documentation:Review daily reports from service engineers on service activities, spare parts usage, and customer feedback. Compile and escalate key issues to senior management.