Mayur S.

Experience

1. Collections Manager

   Firstmeridian Business Services Limited

   Oct 2023 — Present · Gurugram, IN

   It\'s provide the 24x7 Service to the customer. Interactive Business Solution is one of thebiggest subsidiaries Airtel Partner, which coordinates various process on behalf of Airtel intothe market.• Supervise the NCR Enterprise DATA customers as a Collection Manager.• Handling Bulk Companies in various categories.• Ensuring 00-60, risk & BD Collection• Managing customer service to improve & maintain customer experience.• Managing DATA churn for the corporate Vertical with the target defined.• Handling all services related escalated issues.• Responsible for monthly targets 00-60 & risk & BD collection.• Manage data churn for corporate vertical with target defined.• Growing and developing relationship with corporate clients Promoting and implementing good working practices at every opportunity Managing online community of past and current clients• Setting targets for revenue, profitability, volumes and customer satisfaction Billing and Service related concern of every corporate company Strive to deliver Client Satisfaction- Established vision and strategy for good relationship with customer• Allocation Performed research to resolve all billing issues.

Education

• Monad University

  Diploma, Electrical, Electronics and Communications Engineering

• Indira Gandhi National Open University

  BCA, Computer Systems Networking and Telecommunications