Mayur Kamra

About Mayur Kamra

Currently working as Director- Operations, at Teleperformance with total experience of 16 years. My core expertise lies with managing and empowering Support staffs to the best of their ability in all forums. Proactively drives service level management to meet or exceed quality of service commitments. Proven track record of successful program management, solid financial performance, executive and organizational leadership Adept at building strong relationships with team members & global C-level management.International Project Consultant specialized in Project Management, Business Analysis and Agile methodologies. Worked in IT/ ITES/E Commerce domain with 16 years of experience of leading large teams in culturally diverse environment and serve global workforce right from Cost/Resource Estimation, Planning, Implementation, to Go Live. Adept in identifying project milestones and achieving them. A keen planner, strategist & implementer with expertise in establishing & managing entire operations with key focus on customer delight and bottom-line profitability.

Experience

1. Director of Operations

   TP

   Oct 2022 — Present · IN

Education

• JIET Group of Institutions Jodhpur

  Bachelor of Technology (BTech)

  2007 — 2011

• St. George's School

  PCMB

  1993 — 2007

Skills

• Bpo
• Service Delivery
• Technical Support
• Contact Center Management
• Active Directory
• Windows Server
• Operations Management
• Customer Service
• Analysis
• Employee Relations
• Cross-Functional Team Leadership
• Troubleshooting
• Change Management
• Process Improvement
• Vendor Management
• Call Centers
• Leadership
• Employee Relationships
• Outsourcing
• Business Process Improvement