Mayur Hatwar
Technical Product Manager @Optum | AI Product Leader | MBA IIM Lucknow
- Role
- Technical Product Manager at Optum
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Mayur Hatwar
Passionate product leader driving innovation in consumer-centric digital experiences at Optum. I lead the Personalization Initiative across all Lines of Business, translating customer insights into 10+ strategic integrations and 100+ offers that directly impact engagement metrics.At Optum, I spearhead two key initiatives:• Personalization Platform: Led cross-functional team across 4 scrum teams managing legacy system decommissioning while seamlessly integrating Adobe Journey Optimizer (AJO) and Adobe Experience Manager (AEM). These integrations delivered 20+ team collaborations, significantly improving click-through rates, reducing call volumes, and enhancing Net Promoter Score (NPS).• Digital Commercial Card Experience: Architected mobile-first solutions that expanded digital card footprint, improving accessibility and user engagement for commercial customers.With an MBA from IIM Lucknow and technical background from NITK, I combine strategic thinking with hands-on execution. Previously, I drove GTM strategy at IQVIA, where I optimized sales force operations for 50+ teams and scaled insights across specialty pharma.I\'m deeply interested in AI-powered personalization, customer data platforms, and building scalable product systems that create meaningful business outcomes.
Experience
Technical Product Manager
May 2025 — Present · Hyderabad, IN
Leading Personalization Initiative as Technical Product Manager for UHC Consumer Engineering (D2C). Drove strategic transformation across 4 scrum teams managing legacy system decommissioning and integration of Adobe Journey Optimizer (AJO) and Adobe Experience Manager (AEM).Key Achievements:• Designed and launched 10+ personalization integrations and 100+ targeted offers, improving customer engagement metrics across all Lines of Business• Managed 20+ cross-functional team collaborations (Product, Engineering, Marketing) to deliver cohesive personalization experiences• Architected mobile-first digital commercial card experience, expanding digital adoption footprint• Improved click-through rates and reduced customer call volumes by 15%+, enhancing Net Promoter Score (NPS) through AI-driven personalizationTools & Technologies: Adobe Journey Optimizer (AJO), Adobe Experience Manager (AEM), JavaScript, REST APIs, Agile/ScrumResponsibilities: Product Strategy, Technical Requirements Definition, Cross-functional Leadership, Performance Analytics, Customer Experience Design
Education
Indian Institute of Management, Lucknow
Master of Business Administration - MBA
National Institute of Technology Karnataka
Bachelor of Technology, Civil Engineering
2016 — 2020
Jawahar Navodaya Vidyalaya - JNV
Higher secondary education
2008 — 2015
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