Mayur Chauhan
Leading COCO Service Operations For CDIT Products
- Role
- Coco Service Manager at Reliance Retail
- Location
- Rajkot, GJ, IN
- LinkedIn followers
- 500 followers
About Mayur Chauhan
With over 14 years of professional experience in the field service operation, revenue…
Experience
Coco Service Manager
Aug 2022 — Present · Surat, IN
Lead team of 53 direct reportees, overseeing monthly call volume above 7,500 and driving initiatives focused on customer service excellence, revenue generation and commercial transaction management.• Benchmarking SLA\'s, COCO Surat was one of the top 3 COCO branches in Pan india in past three quarters and was rewarded for its profitable branch service operations. • Attained more than 90% NPS, customer delight in branch feedback rating by delivering on time and high quality service. • In the past two years branch revenue increased by 30% through reduction of revenue leakages with monthly sales of AMCs and accessories reaching up to 8 lakh.• Closely worked with retail stores, distributors and direct dealers to achieve 95% satisfaction scores and Implemented Nil 15day defective product policy. • Hired, trained and mentored new team members, while providing ongoing leadership and guidance to helping existing team members reach their full potential.• Evaluated risk factors during peak seasons and proactively onboarded vendors to ensure smooth service operations.
Education
Bhavnagar
S.S; S.E.B BOARD.H.S; H.S.E.B BOARD
2001 — 2004
Gujarat Higher Secondary Education Board
Intermediate
2004
Annamalai University
Bachelor of Business Administration - BBA, Business Administration and Management, General
2020
Indian Institute Of Information Technology Allahabad
EC, Electronics & Communication
2004 — 2006
Skills
- Team Building
- Service Delivery
- Key Account Management
- Customer Relations
- Team Management
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