Mayur Chandorkar

About Mayur Chandorkar

Meticulous and skilled professional with impressive experience in the Information Technology vertical. Presently, I am associated with Eaton Corporation, Pune, India as a Manager IT India – Site Infrastructure Support. My obligations are spearheading the site infrastructure team, supporting site infrastructure, acting as an escalation point of contact and enhancing customer satisfaction by ensuring appropriate deployment of standard ITSM processes of change management, incident management, problem management and project management. During my tenure with the company, I got well acquainted with managing IT infrastructure site operations, delivering information technology solutions to meet strategic requirements and enhance the organization\'s competitiveness. My functional forte also comprises IT infrastructure, service integration & management, incident, problem & change management, project management, conflict management, risk & compliance management and escalations management. Working in challenging and deadline-oriented environments, I got conversant in implementing project management frameworks & best practices methodologies to achieve organizational goals. Outstanding ability to understand and work on complex assignments with strong determination. Throughout my vast career, I have been engaged in relationship-building and problem-solving skills to deal with clients/teams and assuring timely resolution.

Experience

1. Manager IT India Site Infrastructure Support

   Eaton

   May 2018 — Present · IN

   Essayed the paramount role spearheading site infrastructure team • Pivotal involvement in providing site infrastructure support and acting as an escalation point of contact within the zone• Directing/reinforcing IT strategic plan within all Eaton business units• Providing 2nd level support for site infrastructure hardware & software within the zone• Driving efficiencies & enhancing customer satisfaction by ensuring appropriate deployment of standard ITSM processes of change management, incident management, problem management and project management • Collaborating with the clients\' tech team to deploy applications and supporting Microsoft O365 implementation at the regional level• Partnering with asset management for accurate tracking of PC hardware, PC software standards and license compliance• Extensively working with global team on maintaining enterprise-level PC data health scorecard • Handling/maintaining IT equipment’s including network switches, servers, IP telephony and video conferencing solutions• Overseeing activities like IT budgeting, forecasting and spending within Zone for SIS/site IT budgets• Participating in APAC leadership meetings, promoting/improving SIS base and enterprise resource group• Ensuring all sites disaster recovery plan is up to date and reviewing with business leaders annually• Instrumental in conducting performance reviews & counselling, mentoring, career development planning, regular staff meetings and one on one meetings• Actively promoting continuous improvement culture to bring process efficiency • Key projects handled: New Site Build up, Relocation, APAC Queue consolidation project, Windows 10 migration and IT Invoice process automation

Education

• Savitribai Phule Pune University

  Bachelor of Commerce (B.Com.), Marketing

  2003

Skills

• Supply Chain Management
• Project Management
• Process Improvement
• Continuous Improvement
• Customer Service
• Team Management