Mayur Arjapure
Associate Consultant @ Infosys | ITIL v4 Professional
- Role
- Associate Consultant at Infosys
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Mayur Arjapure
Graduated with a Bachelor of Engineering in Mechanical Engineering, the foundation for a transition into IT service management. Currently employed as an Associate Consultant at Infosys, leveraging ITIL v4 certification and ServiceNow expertise to lead Major Incident Management processes and streamline IT service operations. At Infosys, collaborated with cross-functional teams to address high-impact IT disruptions, enhancing service reliability and workflow automation through ServiceNow. Motivated to drive continuous improvement in ITIL processes, ensuring operational excellence and effective communication between technical teams and stakeholders.
Experience
Associate Consultant
Jul 2025 — Present · Nagpur, IN
Led end-to-end Major Incident Management processes using ServiceNow, ensuring rapid resolution of high-impact IT disruptions across enterprise systems.🧭 Coordinated cross-functional teams including infrastructure, application support, and vendor partners to restore services within SLA timelines. Utilized ServiceNow’s Major Incident Management module to automate workflows, enhance visibility, and streamline escalation procedures. Reduced average resolution time by 30% through proactive incident triage, root cause analysis, and continuous improvement initiatives. Acted as the primary communication bridge between technical teams and business stakeholders during critical outages, delivering timely updates and post-incident reports. Conducted post-mortem reviews and implemented corrective actions to prevent recurrence, contributing to improved system reliability and customer satisfaction.🧠 Trained and mentored junior analysts on ITIL best practices, ServiceNow usage, and incident response protocols.Tools & Technologies:ServiceNow ITSM Suite (Incident, Problem, Change, Major Incident Management)ITIL Framework
Education
Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur
Bachelor of Engineering - BE, Mechanical Engineering
2016 — 2020
SB Jain Institute of Technology Management and Research, Yerla
Bachelor of Engineering - BE, Mechanical Engineering
Maharashtra State board of secondary and higher secondary education, Pune.
12 science, General Science
2015 — 2016
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