Mayukh Mukherjee

Assistant Manager at Genpact working on speech analytics, transitions and content management

Role: Management Consultant at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Mayukh Mukherjee

I am a results-driven professional with over 8 years of experience in strategic…

Experience

Management Consultant
Accenture
May 2024 — Present · Kolkata, IN
In my role as a Management Consultant at Accenture, I serve diverse clients across varioussectors, including Travel, Telecom, Utilities, and Healthcare. I spearhead initiatives in speech and intentanalytics, driving improvements in call containment and average handling time. I design and optimise IVR and chatbot architectures, enhancing user navigation and automation accuracy. My responsibilities also includeauthoring conversation design playbooks and partnering with delivery teams to deploy advanced analyticsplatforms, ultimately improving agent performance and customer experience.Achievements- Spearheaded speech and intent analytics initiatives that resulted in a 15-25% improvement incall containment and a 37% reduction in average handling time- Developed intent prioritisation frameworks that delivered 25% faster intent resolution and improvedautomation accuracy- Contributed to Accenture’s Global Conversational AI Practice by developing reusable frameworks and assetsto accelerate CX innovation.

Skills

New Media Reporting
Team Management
Editing
Business Reporting
Copy Editing
Arts & Culture Reporting
Journalism
Microsoft Excel
Powerpoint
News Writing
Analysis
Creative Writing
Online Journalism
Photoshop
Editorial
International Reporting
Storytelling
Microsoft Office
Microsoft Word
Rural Reporting
Blogging
Accounting
New Media

Contact information

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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Mayukh Mukherjee

Experience

Management Consultant

Skills

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