Mayreni Hernández
Success Manager | Growth Strategist | Lifelong Learner | Strategic Thinker
- Role
- Senior Customer Success Manager, Agency at Brandwatch
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Mayreni Hernández
Solutions oriented professional with a strong foundation in SaaS customer success. I help clients achieve their goals by ensuring seamless adoption and impactful use of technology to drive ROI. My experience spans account management, focusing on renewal and expansion strategies, managing client relationships, optimizing user journeys, and driving product engagement to deliver measurable results.My foundation in marketing strategy and data analytics gives me a unique edge in aligning customer goals with business outcomes. I turn insights into action, helping clients succeed, and companies scale.
Experience
Senior Customer Success Manager, Agency
May 2023 — Present
Manage a portfolio worth ~$3 million in annual revenue• Responsible for revenue retention, renewal and expansion strategies, negotiations and upsell • Strategic partner, building and maintaining client relationships that drive growth
Education
Bryant University
Bachelor of Science in Business Administration (B.B.A.), Marketing
Classical High School
High School Diploma
Skills
- Workamajig
- Microsoft Word
- Fluent in Spanish
- Event Planning
- Social Media
- Google Analytics
- Media Planning
- Multicultural Marketing
- Marketing
- Marketing Strategy
- Adobe Analytics
- Powerpoint
- Microsoft Excel
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