Mayra Garcia Guzman

About Mayra Garcia Guzman

I build the operating systems that make organizations run.With 10+ years spanning business operations, enterprise technology strategy, and IT transformation, I specialize in designing the frameworks, rhythms, and governance structures that turn complex, multi-functional organizations into high-performing machines.Currently embedded at Meta supporting Enterprise Product Operations as a Senior Business Operations Manager, I serve as the operational orchestrator for a global service delivery organization spanning triage, QA engineering, and software engineering. Prior to Meta, I served as Senior Manager of Business Operations and Technology Strategy at Dyson, where I held a dual mandate- serving as the global strategic interface between business leadership and IT while designing and running the full rhythm of business across worldwide operations. I’ve led enterprise-wide technology roadmaps, managed ERP, ITSM, and SaaS platform rollouts, and leveraged AI tools to automate reporting and surface operational insights at scale.What I bring to every organization:* Operational Architecture: Rhythm-of-business frameworks, governance structures, SOPs, and DACI/RACI models that create clarity and accelerate execution* Strategic Translation: Converting leadership vision into executable roadmaps that teams can actually run on* Executive Facilitation: Leading annual planning cycles, QBRs, and high-stakes decision-making sessions with senior and C-suite stakeholders* Enterprise IT & Technology Strategy: Aligning enterprise technology roadmaps with business objectives across ERP, ITSM, and SaaS platforms* Cross-Functional Influence: Driving alignment and outcomes across global, distributed teams without relying on direct authority* Client-Facing Excellence: Building reporting frameworks and business review structures that earn trust and demonstrate impact

Experience

1. Senior Manager Business Operations

   Meta

   May 2026 — Present · US

   Senior Business Operations Manager embedded within Meta\'s Enterprise Product Operations organization, serving as the operational backbone for a global team spanning triage, QA engineering, and software engineering. Operating at the intersection of strategy and execution, I partner with Senior Leadership to design the systems, frameworks, and cadences that drive performance, accountability, and scale — influencing outcomes across functions without direct authority.Core areas of ownership: Operational Architecture & Governance: Rhythm-of-business frameworks, SOPs, DACI/RACI decision models, and escalation protocols that accelerate execution and eliminate decision churn Business Performance & Accountability: Define and track business KPIs; surface execution risks and adoption gaps early through data-backed operational reporting Executive & Client-Facing Planning: End-to-end preparation for QBRs, QPRs, and annual planning; reporting frameworks used by senior leaders to present performance and strategic recommendations to clients Cross-Functional Process Improvement: Translate ambiguous problems into clear processes, metrics, and scalable playbooks across Product and Specialist teams Resource, Risk & Enablement: Resource allocation frameworks balancing quality, cost, and strategic investment; risk protocols ensuring critical issues reach decision-makers; operational frameworks feeding into learning and performance programs

Education

• Loyola University Chicago

  Bachelor of Arts - BA

• University of Wisconsin-Madison

  Master of Business Administration - MBA

Skills

• Procurement
• Supply Chain Management
• Project Management
• Vendor Management
• Logistics Management
• Strategic Communications
• Relationship Management
• Performance Management
• Vendor Relationships
• Business Development
• Community Outreach
• Business Strategy
• Supplier Diversity
• Bicultural
• Bilingual (Spanish)
• Lean Six Sigma Certified
• Sap Enterprise Software (Erp)
• Customer Service
• Marketing
• Program Management
• Six Sigma
• Change Management
• Project Planning
• Strategic Planning
• Cross-Functional Team Leadership
• Inventory Management
• Budgets
• Management
• Process Improvement
• Purchasing
• Team Building
• Data Analysis
• Strategy
• Sap
• Forecasting
• Erp
• Leadership
• Business Process