Mayowa Aina
- Role
- IT Consultant at IGT
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Mayowa Aina
A motivated, hardworking, and detail-oriented professional with a background in…
Experience
IT Consultant
Nov 2024 — Present · Providence, RI, US
Delivered effective and timely solutions to resolve moderate to complex technical issues, ensuring client productivity across desktops, network systems, printers, and telecommunication equipment- Managed and supported teleconferencing and video systems, including Logitech Tap, Microsoft Surface Hubs, Microsoft Teams, and mobile collaboration applications- Responded to and resolved escalated incidents where standard procedures were insufficient, handling equipment setup, software installations, system migrations, and configuration updates- Maintained comprehensive and accurate documentation of client interactions and issue resolutions within a ticketing and tracking system (EasyVista), adhering to organizational standards- Analyze and resolved network connectivity and access issues, ensuring seamless operations across amulti-platform environment- Documented IT procedures, created user guides, and maintained a detailed Knowledge Base to streamline troubleshooting and user self-service- Applied software updates, patches, and drivers to optimize system performance and security- Administered password management, file system security, and data integrity protocols for enterprise-wide desktop environments- Conducted root cause analysis for system and hardware failures, implementing preventive measures and maintaining operational continuity- Performed data analysis, system monitoring, and generated schedules and reports to support operational goals- Ensured clear and effective communication of technical solutions and instructions to a diverse usercommunity
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