Mayo Loving

About Mayo Loving

As a seasoned and driven professional, I have a proven track record in business operations and management. With an extensive background spanning over two decades, I excel in strategic planning, team leadership, and process optimization.Whether it is enhancing operational efficiency, forging strategic partnerships, or driving project success, I drive excellence in all aspects of business operations. With a proven history of meeting and exceeding set revenue targets, I am committed to delivering tangible results to propel business growth.I am known for my innovative mindset, ability to take a fresh approach, and being extremely self-motivated, which has resulted in the prompt resolution of challenging issues. My expertise lies in streamlining processes, fostering strategic partnerships, and consistently delivering on business objectives.A few of my career highlights include: • Instituted a streamlined and 33% faster onboarding process, equipping new hires with the essential tools to promptly adapt to the organizational culture and provide immediate contributions to achieving strategic business objectives for The Home Depot.• Developed a variety of operational and performance KPIs to support improvement in technology capabilities and identify root causes of bottlenecks, yielding a 10% increase in MoM productivity and optimizing SLA performance by 25%.• Drove a 20% monthly revenue growth while effectively managing custom digital media campaigns for major distribution partners, contributing to substantial financial success as the Operations Manager - Strategic Partnerships and Distribution.• Applied long-term business development strategies and built productive partnership campaigns with major platforms, including Google, Apple, Amazon, and Roku, increasing CNN Business\'s digital audience size by 30% YoY.

Experience

1. Sr Manager of Operations, Rm

   The Home Depot

   Feb 2022 — Present · Atlanta, GA, US

   Manage and direct 3 different functional operations teams comprising over 30 professionals, overseeing various business functions, including online supplier ads, social media campaigns (Facebook, Instagram, Pinterest), offline advertising (in-store, email, online brand page), and quality assurance. Drive cross-functional collaboration among various teams, including sales, media, finance, HR, and product to align with strategic objectives and define new annual operational targets.Highlights of accomplishments in this role include:• Instituted a streamlined and 33% faster onboarding process, equipping new hires with the essential tools to promptly adapt to the organizational culture and provide immediate contributions to achieving strategic business objectives.• Executed five entirely new FY22 workstreams contributing to 20% of total revenue and 25% of net profit within the Retail Media+ organization through the development of efficient pilot phases, project plans, and significant adjustments.• Led the training and development of over 25 new team members in multiple functional areas, resulting in boosting overall productivity by 15% and elevating revenue growth by more than 50% YOY in FY22.• Developed a variety of operational and performance KPIs to support improvement in technology capabilities and identify root causes of bottlenecks, yielding a 10% increase in MoM productivity and optimizing SLA performance by 25%.

Education

• Howard University

  Bachelor of Arts - BA, Journalism

• Georgia State University

  Master of Science (M.S.), Sport Business Management

• General Assembly

  Product Management

  2019

Skills

• Sports Marketing
• Management
• Public Relations
• Human Resources
• Community Outreach
• Customer Service
• Hospitality
• Microsoft Office
• Food & Beverage
• Catering
• Restaurants
• Food
• Microsoft Excel
• Microsoft Word
• Powerpoint
• Public Speaking
• Fundraising
• Sports Management
• Strategic Planning
• Team Building
• Event Planning
• Social Media
• Leadership
• Marketing
• Event Management