Mayank Kumar
Quality & Operations Leader | Gaming, Logistics, Healthcare & Fintech | Lean Six Sigma GB | Driving CSAT, FCR & Cost Savings Through QA Frameworks, People Leadership & GenAI-Driven Optimization
- Role
- Quality Analyst at TP
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Mayank Kumar
Quality & Operations Transformation Leader with proven success across Gaming, Logistics…
Experience
Quality Analyst
Oct 2024 — Present · Noida, IN
Lead a team of 15 QAs and audit 30+ agents, achieving 95%+ calibration alignment on audit scores.*Coordinate with clients and internal stakeholders to align on QA metrics, SLAs, and operational priorities.*Design and implement performance dashboards, delivering actionable insights in WBRs & MBRs.*Mentor and upskill new QAs, improving onboarding efficiency by 25% and supporting seamless expansions.
Education
School Of Open Learning
Bachelor of Commerce - B.Com
2019 — 2023
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