Mayleen Ortiz
Director Operations Reservations and Activations Marketing Contact Center at Wyndham Destinations
- Role
- Director Operations Reservations and Activations Marketing Contact Center at Wyndham Vacation Ownership
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Mayleen Ortiz
Senior contact center leader with 20+ years of experience in high-volume inbound…
Experience
Director Operations Reservations and Activations Marketing Contact Center
May 2016 — Present · Orlando, FL, US
Director Wyndham Vacation Resorts Customer Service Contact Center. Wyndham Vacation Resorts is the world\'s largest timeshare company. Responsible for the operations of a multi-million site which services over 500k inbound calls and makes over 45k annual hotel reservations. Manage a $2.2M P&L budget. Manager approxiamtely 80 team members. Highly skilled leader with a proven track record in sales, up-selling, customer service, quality assurance, team member development, culture and employee engagement. I create an environment people thrive in. 2017 Accomplishments - Exceeded site arrival goal by 116% to budget. Delivered over gross arrivals- Exceeded revenue goal by to budget. Generated over $2.3 million in reservation revenue- Delivered a CPA of $47 to a budget of $55.
Skills
- Hospitality Industry
- Account Management
- Revenue Analysis
- Hotel Management
- Process Improvement
- Hospitality Management
- Marketing
- Training
- Customer Satisfaction
- Performance Management
- Hospitality
- Workforce Management
- Resorts
- Hotels
- Call Centers
- Team Building
- Advertising
- Sales
- Leadership Development
- Recruiting
- Tourism
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