Mayker Reyes

About Mayker Reyes

I am a Computer Science Engineering graduate from O&M University in the Dominican Republic, with a keen interest in various aspects of software development, data analytics, quality assurance, and technical support. My expertise lies in designing, developing, and maintaining software applications, with a primary focus on.NET, SQL, and Delphi. I am also an advocate for data engineering.Experience:Qlik Sense Developer (4+ Years)Proficient in designing and developing dashboards and reports using Qlik Sense for financial clients.Experienced in the installation and administration of Qlik Server and Publisher software.Skilled in data modeling, SQL optimization, and front-end application development with Qlik Sense.Expertise in scripting languages to meet complex business requirements.Proficient in ETL processes, adhering to implementation standards and source control practices.Incident / Problem Manager (3+ Years)Led the incident management process, generating insightful reports and monitoring its effectiveness.Developed and maintained the incident management system, including major incident processes.Conducted reviews and audits to ensure compliance with incident management protocols across IT teams.Technical Designer (3+ Years)Coordinated programmers\' tasks and collaborated closely with architects to specify design requirements.Took on technical leadership responsibilities and served as a liaison between business users and IT developers.Software Engineer (4+ Years)Specialized in analyzing, architecting, designing, developing, and implementing internet applications for ACS, Financial Services, and Xerox Corporation.Technical Documentation and QA Engineer (3+ Years)Responsible for creating technical documentation for users and customers pre and post software deployment.Ensured that users had comprehensive support documentation to interact effectively with software tools.Contributed as a QA engineer to guarantee the quality of deployed applications.

Experience

1. Business Systems Analyst Sr Lead

   FIS

   Jan 2026 — Present · FL, US

   As a Business Systems Analyst Sr Lead, I specialize in defining, establishing, and managing end to end data processes across the solution suite. My focus is on building robust, transparent, and scalable data operations that elevate product performance, enhance client experience, and strengthen the organization’s data ecosystem. I partner cross functionally with product, operations, customer experience, procurement, and external data providers to ensure our data assets are optimized, reliable, and strategically leveraged.Key Responsibilities• Lead the development and standardization of data processes across the multiple platforms, ensuring accuracy, stability, and full auditability.• Develop expertise in diverse feed and file format standards to support flexible and scalable ingestion processes.• Define and implement ETL standards, best practices, and governance models.• Evaluate, implement, and manage ETL and data processing toolsets to strengthen the data pipeline.• Optimize existing data processes for improved reliability, performance, and transparency.• Identify and eliminate recurring batch job and feed issues to reduce operational noise.• Develop and maintain data loader code as a standalone product/service, including strategies to monetize data capabilities where applicable.• Collaborate with Product teams to better understand data assets and enhance product offerings.• Partner with Operations to triage and resolve data related incidents and increase monitoring maturity.• Work with Customer Experience teams to communicate data related impacts to clients with clarity and accuracy.• Engage with Procurement to identify needs for new data sources and assess their value.• Build relationships with data providers and maintain awareness of source file changes, migrations, or versioning updates.Skillsets & Tools• Programming: C#, SQL, Python, HTML, CSS, JavaScript, PowerShell• BI & Reporting: Power BI, Qlik Sense, Tableau, and monitoring dashboards

Education

• Instituto cultural Dominico Americano

  Delphi version 5-6, Computer Software Engineering

  2003 — 2004

• Instituto cultural Dominico Americano

  English as Second Language, English Language and Literature/Letters

  1999 — 2003

• O&M University

  Computer Science, Computer Software Engineering

  1998 — 2002

• Teamtreehouse

  Computer Software and Media Applications

  2015 — 2015