Mayela Garcia
Customer Experience Leader | Specializing in Retention, Engagement & Scalable CX Solutions
- Role
- Director of Customer Success at True-See
- Location
- Carrollton, TX, US
- LinkedIn followers
- 500 followers
About Mayela Garcia
I am a proactive and detail -oriented professional with demonstrated success in maintaining high professional standards, exhibiting effective communication and collaboration skills, and effectively assuming positions with increased responsibilities seeking opportunity to provide excellent client/sales support in a dynamic environment. Key knowledge, skills, and abilities include: •Demonstrated ability in managing client relationships through proactive communication, a drive for results, and a commitment to service excellence•Ability to thrive in highly technical and dynamic environments requiring the need to effectively manage change and adapt to evolving business needs •Effective in proactive problem resolution based on root cause and data analysis •Commitment to maintaining up to date knowledge regarding best practices, applicable regulations, and changes in trends within the industry•Experienced providing client support during new technical product launches
Experience
Director of Customer Success
Oct 2025 — Present · New Orleans, LA, US
Director of Customer Success at TRUE-See, a fast-growing startup specializing in medical photography solutions for healthcare providers nationwide. Lead and support customer success strategy, onboarding, and retention initiatives while partnering cross-functionally with operations, clinical, and leadership teams. Play a multifunctional role across customer experience and project management, helping build scalable processes and service models to support rapid growth. Focused on strengthening client relationships, optimizing workflows, and delivering a seamless end-to-end client experience.
Skills
- Customer Service
- Customer Relations
- Problem Solving
- Communication
- Regulatory Affairs
- Regulatory Documentation
- Regulatory Submissions
- Regulatory Compliance
- Regulatory Analysis
- Client Relations
- Client Services
- Management
- Post-Sales Support
- Product Launch
- Continuous Improvement
- Priority Management
- Healthcare
- Healthcare Management
- Healthcare Industry
- Healthcare Compliance
- Cancer Registry
- Cancer Genomics
- Biotechnology
- Sales
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