Maycon Ferreira Silva
First Level Support @Spectos GmbH
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WORK HISTORY
First Level Support @Spectos GmbH
Dresden, DE
First Level Support bei Spectos GmbH mit Fokus auf Geräte- und Anwendungssupport.Bearbeitung von Support-Tickets, Analyse von Tracker-Problemen, Reparatur von Geräten sowie Verwaltung von Firmware-Versionen über Google Cloud.Arbeit mit Postman zur Durchführung von API-Anfragen (z. B. Start/Stop von Missionen).Starke Kundenorientierung, strukturierte Problemlösung und enge Zusammenarbeit mit dem Second Level Support.Tools:Ticket- & SupportsystemeGoogle Cloud Platform (Firmware-Management)Postman (API-Requests)Hardware-Troubleshooting (Tracker)
EDUCATION
Universidad de Almería
Master's degree
Federal Institute of Education, Science and Technology of Pernambuco - IFPE
Bachelor of Engineering - BE
ABOUT MAYCON FERREIRA SILVA
Over the past two years in Germany, I worked in roles including intern, Master’s thesis researcher, and CFD Analyst, applying technical tools in international environments, collaborating across teams, and strengthening my ability to work with systems, documentation, and digital tools — all highly transferable to IT Support.Currently, I have been working in IT Support at Spectos GmbH.
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