Mayara Degaspari
Client Services Director Customer Success Principal (Global Banking) @BT Group
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WORK HISTORY
Client Services Director Customer Success Principal (Global Banking) @BT Group
London, GB
I am responsible for Service Management, Technical Design, and Project Teams, and accountable for the service desks - being directly responsible for 20 people - not mentioning service desks agents. All teams/people are spread across the UK, BRA, HUN, HK and IND. I am involved in high-level meetings/negotiations/talks, working along with Account Director, Sales Director, Contract Director & Client Partner.My main responsibilities are:• Cost Transformation• Knowledge Management• Service Strategy• Delivery Strategy• Winning New Business support• SLA Management• Audits• Continuous Service Improvement
EDUCATION
Universidade Metodista de Piracicaba
Social Communication
Sociedade Internacional de PNL
Licensed Practitioner of NLP™, Programação Neuro Linguística
USP - Universidade de São Paulo
ECA - School of Communications and Arts
Lan University
CCNA
Universidad Madero
Communication and Media Studies
Instituto Brasileiro de Coaching - IBC
Professional and Self Coaching
SKILLS
ABOUT MAYARA DEGASPARI
Professional with 17+ years of experience in Customer Relationship being 15+ years in the IT area.Throughout my career I have worked across multiple industry verticals (Insurance, Retail, Transport, Technology, Pharma, Banking, Consumer Goods, Manufacturing), enabling me to build the core skills needed to excel professionally.I have a proven ability to quickly assimilate information on new industries and technologies, thus enabling me to swiftly obtain credibility and develop solid relationships that generate new business. I am self-motivated, self-driven, enthusiastic and with a “can do” attitude, having strong situational leadership skills that enable me to work autonomously.My individual stigma is built on high work ethic, honesty, integrity, transparency, creativity, positivity and teamwork.Owner of personal tools like NLP as Practitioner certified and certified Self & Professional Coach, Leader Coach, Life Coach and Behavioural Analyst. Fluent in Portuguese, English, Spanish and Italian languages.
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