Mayank Verma
Youtuber | Customer Success Manager | SaaS | Client Retention | Customer Onboarding | CRM (HubSpot, Jira, Clickup, Trello) | Remote Ready
- Role
- Customer Success Manager at CEDCOSS Technologies Private Limited
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mayank Verma
Customer Success professional with 5+ years of experience managing global clients, improving customer retention, and resolving complex escalations.At Cedcoss, I work closely with international clients to ensure seamless onboarding, issue resolution, and long-term relationship building.My focus areas include:• Customer onboarding and lifecycle management• Escalation handling and conflict resolution• Improving retention and customer satisfaction• CRM tools like HubSpot, Jira, and TrelloI am currently open to remote Customer Success opportunities with global SaaS companies
Experience
Customer Success Manager
CEDCOSS Technologies Private Limited
Aug 2020 — Present
Managed 150+ customer tickets weekly across global clients• Maintained 92%+ CSAT score• Reduced escalation response time by 35%• Handled complex client issues across US and Europe markets
Education
Galgotias University
Bachelor of Technology - BTech, Cloud Computing
Galgotias University
Bachelor of Technology (BTech), Computer Science
2015 — 2019
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