Mayank Verma

About Mayank Verma

Senior Business Analyst and Onboarding Specialist with a strong program management mindset, driving scalable solutions across SaaS, FinTech, and consulting environments. I specialize in leading complex onboarding and transformation initiatives, aligning business strategy with technology execution, and delivering measurable outcomes.I bring deep expertise in business analysis, stakeholder leadership, and cross-functional program delivery, translating complex requirements into clear roadmaps and actionable insights. Known for leading high-impact onboarding programs, I partner closely with product, engineering, operations, and client teams to ensure seamless implementations, risk mitigation, and accelerated value realization.With proven strengths in program execution, process optimization, and change management, I excel at managing multiple workstreams, dependencies, and stakeholders while maintaining focus on quality, timelines, and business goals. I lead with clarity, influence, and accountability, enabling teams to deliver results in fast-paced, regulated, and growth-driven environments.Core strengths include Program & Project Leadership, SaaS & FinTech Onboarding, Business & Systems Analysis, Stakeholder Management, Process Improvement, and Data-Driven Decision Making.

Experience

1. Onboarding Specialist

   FirstHive | CDP+AI Data Platform

   Jul 2025 — Present · Bengaluru, IN

   Managed end-to-end client onboarding for 10+ CDP and Loyalty platform implementations, ensuring seamless setup, configuration, and adoption of modules.• Developed and executed structured onboarding plans, training programs, and knowledge transfer sessions for client teams, accelerating time-to-value by ~12%.• Collaborated with product, engineering, and customer success teams to resolve client queries, configure platform modules, and ensure smooth go-live execution.• Monitored client adoption metrics, platform usage, and data quality, providing actionable recommendations to enhance engagement and retention.• Served as the primary point of contact for new clients, ensuring alignment of expectations, timely issue resolution, and a positive onboarding experience.• Created and maintained onboarding documentation, training materials, and process guides tailored to client needs.• Identified opportunities for process improvements and automation in onboarding workflows, reducing implementation time and increasing operational efficiency.• Provided feedback to product and engineering teams on client requirements, common onboarding challenges, and platform enhancements.

Education

• Lovely Professional University

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2011 — 2015

• ICFAI Business School,Pune

  Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

  2016 — 2018

• Indian School of Business

  Executive, Applied Business Analytics