Mayank Singh
Working At Amazon
- Role
- Seller Support Brand Specialist L3 at Amazon
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mayank Singh
Working at Amazon
Experience
Seller Support Brand Specialist L3
Oct 2021 — Present · Gurugram, IN
Worked as a Brand Specialist to Resolve Seller queries.2. Provided comprehensive support to numerous Escalated technical issues, resolving account issues, payment disputes, and listing optimization concerns.3. Processed and investigated seller claims, while handling Escalation cases from L1 and L2 Support daily through email and live phone call channels.4. Lead a high-performing e-commerce customer service desk team, consistently exceeding KPIs for customer satisfaction and resolution times.5. Functioned as a key escalation specialist, successfully resolving complex customer and carried out Internal Audits of my Team.6. Served as a Subject Matter Expert (SME) for new product launches and policy updates, Leading and auditing junior associates and ensuring consistent, high-quality customer interactions.7. Managed a significant volume of escalated customer inquiries, leveraging advanced problem-solving skills to provide effective and timely resolutions across various ecommerce platforms.8. Worked as an escalation analyst, identifying recurring issues and collaborating with internal teams to implement process improvements that reduced future customer complaints.9. Provided specialized support for intricate logistics challenges, including shipping discrepancies and delivery exceptions, ensuring customer satisfaction and efficient supply chain operations.10. Mentored and coached junior customer service desk representatives, fostering their professional development and contributing to a cohesive and knowledgeable support team.
Education
BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Bachelor of Technology - BTech, Computer Science
2014 — 2018
SRM BUSINESS SCHOOL, LUCKNOW
Master of Business Administration - MBA, Computer/Information Technology Administration and Management
Seventh Day Adventist Higher Secondary School
Intermediate, Science
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