Mayank Tandon

About Mayank Tandon

Brings along professional work experience of 16+ years in Client Servicing, People Transformation, Customer Retention & Engagement in Domestic and International markets.Recognized as a hands-on, pro-active, result-oriented individual who leads by example in managing & delivering management / strategic objectives. Highly adept in managing large teams, different geographies, in high pressure and challenging environments.Currently Heading the Corporate Client Servicing Vertical for SHL in both Domestic & International Market space. Managing Servicing function for multiple strategically significant corporate clients in APAC, AMS and MENA Region.Managed several Strategic Change Management and adoption assignments impacting both Internal and external global customers.Specialties- Delivery Strategy- Continuous Improvement- Process Management- Planning & Ensuring Execution- Client Retention & Engagement

Experience

1. Associate Director

   SHL

   Aug 2022 — Present · Gurugram, IN

Education

• Guru Gobind Singh Indraprastha University

  BBA (CAM)

  2003 — 2006

• Institute of Chartered Financial Analysts of India

  Master of Business Administration (M.B.A.)

  2006 — 2008

Skills

• Team Building
• Management
• Client Services
• Performance Management
• Crm
• Business Planning
• Negotiation
• Marketing Management
• Strategic Planning
• Microsoft Office
• Planning
• Service Delivery
• Client Engagement
• Business Analysis
• Customer Relationship Management (Crm)
• Employee Engagement
• Key Account Management
• Strategy
• Leadership
• Business Strategy
• Management Information Systems (Mis)
• Lead Generation
• Vendor Management
• Teamwork
• Banking
• Team Management
• Business Development
• Requirements Analysis
• Project Management
• Sourcing
• Marketing Strategy
• Talent Acquisition
• Channel Management
• Microsoft Powerpoint
• Customer Retention
• Customer Service
• Market Research
• Microsoft Word
• Team Leadership
• Competitive Analysis