Mayank Malik

About Mayank Malik

Delivering Global Network & Infrastructure Transformation at Scale Transformation Program Manager | IT Infrastructure & Operations Leader | Global Delivery | Client Success | P&L Ownership Experienced IT Services Leader with 19+ years across global infrastructure operations, service delivery, and program management. I bring a strong track record of delivering operational excellence, managing large-scale teams, and driving client outcomes across the Americas, Europe, Middle East, and Asia. Currently leading one of the industry’s largest Network Transformation programs globally for Europe’s leading industrial manufacturing conglomerate, focused on modernizing infrastructure, improving service agility, and enabling long-term scalability. Previously managed 400+ resources across multi-tower support functions (Network, Data Center, and NexGen technologies), with end-to-end responsibility for delivery, client governance, and commercial performance. Strengths: • Global Infrastructure Operations & Service Delivery • Program & Transformation Management • Client Engagement & Executive Governance • P&L Ownership & Financial Optimization • Building & Leading High-Performance Teams Certified in ITIL, PRINCE2, and Program Management (Cranfield University), I blend hands-on delivery expertise with strategic insight to drive sustainable change and measurable business value.

Experience

1. Group Manager - Network Transformation

   Infosys

   Nov 2024 — Present · Hyderabad, IN

   Leading one of the largest SD-LAN transformation programs in the industry for Office and Manufacturing hubs of a top European conglomerate.Managing delivery across multiple global geographies, ensuring alignment with client expectations, regional compliance, and operational standards.Driving client engagement across regions, acting as a key point of contact for program progress, risk mitigation, and solution alignment.Coordinating with global OEMs and service providers to manage vendor performance, contractual adherence, and operational delivery timelines.Supporting financial governance and cost optimization initiatives, collaborating with leadership to track project spend, identify savings opportunities, and ensure delivery within budget frameworks.Ensuring program execution aligns with strategic transformation goals while maintaining business continuity and service excellence.

Education

• Cranfield University

  PRM

• Bangalore University

  CPGDBA

  2003 — 2006

• Bangalore University

  BBM

  2003 — 2006

Skills

• Process Improvement
• Management
• Operations Management
• Call Centers
• IT Service Management
• Change Management
• Service Delivery
• Business Analysis
• Microsoft Excel
• Customer Relationship Management (Crm)
• Data Analysis
• Incident Management
• Performance Management
• Crm
• Itil
• Project Management
• Team Management
• Bpo
• Resource Management
• Sla
• Program Management
• Business Process Improvement
• Training
• Vendor Management
• Outsourcing
• Business Process
• Project Planning
• Problem Management
• Leadership