Mayank Dakwale

About Mayank Dakwale

20 Years of experience in MIS Reporting, Performance Management, KPI Monitoring, SLA…

Experience

1. Project Manager

   Infinite Computer Solutions

   Jan 2022 — Present · IN

   Manage Business Opportunities – Care Contract Renewal, identify gap, consequently, catch upsell opportunity (in context of Care portfolio). Manage Customer Relationship - Know customer organization and engage with internal customers and improve customer perception. To secure that escalation is done at the correct level involving all relevant stakeholders. evaluate the impact and can ensure internal teams are sensitized to the issues causing the escalation. Implement the agreed corrective action plan and update relevant stakeholders as needed. Co-ordinate with GDC Performance team to gather and performance data for customers and follow-up on the performance data presented to ensure that it adds value to customer. Closely work with stakeholders to monitor service delivery parameters and with relevant stakeholders to take corrective actions in case of deviations.

Education

• Devi Ahilya University, Indore

  Bachelor of Commerce, Commerce

  1993 — 1996

• Devi Ahilya University

  Master of Business Administration, Marketing

  2000 — 2003

• Devi Ahilya Vishwavidyalaya

  M.C.M, Computer/Information Technology Administration and Management

  1996 — 1999

Skills

• Marketing
• Product Management
• Training
• Customer Satisfaction
• Team Management
• Bpo
• Analytics
• Business Strategy
• Strategy
• Pre-Sales
• Data Analysis
• Telecommunications
• Analysis
• Call Center
• Vendor Management
• Team Leadership
• Call Centers
• Business Development
• Crm
• Managed Services
• Service Delivery
• Operations Management
• Business Analysis
• Customer Retention
• Competitive Analysis
• Customer Experience
• Business Process Improvement
• Vas
• Mis
• Management Information Systems (Mis)
• Mobile Devices
• Key Account Management
• Customer Relationship Management (Crm)
• Management
• Outsourcing