Mayank C.
Senior Solutions Consultant @Brainotech IT Solutions GmbH
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WORK HISTORY
Senior Solutions Consultant @Brainotech IT Solutions GmbH
Göttingen, DE
As a Senior Solutions Consultant at Brainotech IT Solutions, I focus on understanding customer requirements and helping them find the right IT solutions. My role involves supporting RFP and RFQ processes, preparing technical proposals, and ensuring that every project is delivered with quality and precision.I work closely with customers and internal teams to design and deliver solutions for Wi-Fi, data center, networking and structured cabling projects. My goal is to make sure each solution is practical, reliable, and aligned with the customer’s needs.Key focus areas include:• Pre-sales and solution consulting• Customer requirement analysis• RFP and RFQ support• Coordination with technical teams• Quality assurance and customer satisfaction
EDUCATION
The Martin Luther University of Halle-Wittenberg
Bachelor's degree, Information Technology
Hochschule Nordhausen University of Applied Sciences
Studienkolleg, T-Kurs
ABOUT MAYANK C.
My expertise in the field of Information Technology combines a number of years of progressive experience with strong leadership skills in working alongside IT Field Engineers, Service Delivery employees, and Service Desk personnel. Based upon my ability to analyze the situation and take action, I am a good business strategist and dynamic leader who can effectively manage domestically and internationally.In addition to operations transformation, process and workflow improvements, resource optimization, and cost reduction, I have demonstrated significant success as a strong leader.My experience includes engaging with leaders and staff in order to guide them in understanding the company\'s strategies, objectives, and direction.My goal is to provide excellent customer service while continuously monitoring key performance indicators and service level agreements.Skills and Expertise- Leadership and People Management- Managing Teams across multiple countries- Service Management- Escalation Management- Quality Assurance Controls- Project Management- Workflow Management- Technical Support- IT Technical background- Stakeholder Management- Resourcing and Scheduling- Strong Communication Skills
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