Mayank Srivastava

About Mayank Srivastava

ServiceNOW Architect and Implementation Specialist Certified Professional Providingfunctional and technical consulting in the design, customization and implementation ofvarious ITSM,ITOM, HR tools and Scoped Apps(mainly Service Now) as per the desiredbusiness requirements of the customer.Analyzing the business requirement, determining the high level functionality, identifyapplication interfaces, prepare and validate the architecture of the tool during upgradesand new module implementation.Planning, designing and building the high and low level design documents to implementcomplex integration architectures to support business related processes.Supporting and overseeing the end to end development of application integrationsolutions.Experience in working with CMDB, populating CMDB, configuring Discovery, setting upMID servers.Implementation and Development of ITSM tools like Service Now,HP Service Center/HP Service Manager etc.Experienced in Javascripting.HP uCMDB,HP Asset Manager and HP Connect ITRDBMS, Analytics and Reporting.ITSM solutions with solution architecture and integration experience.HR Service Delivery including On boarding, HR Case Management, Predictive Intelligence etc. Specialties: ITSM, ITOM, HRSD, Scoped App Developemt ServiceNow, Integrations, HP uCMDB,HP Service Center/Service ManagerHP Asset Manager and Connect IT. JavaScripting

Experience

1. IBM

   Present

Education

• Rajiv Gandhi Prodyogiki Vishwavidyalaya

  B.E., Electronics & Communication Engineering

  2005 — 2009

• Dr. Virendra Swarup Platinum Jubilee College

  SSC, English,Hindi,Science,Maths

  2004 — 2005

Skills

• Mysql
• Java
• Javascript
• Unix
• Hp Service Manager
• Hp
• Solution Architecture
• Websphere
• Oracle
• IT Service Management
• Asset Management
• Itil
• Rdbms