Mayank Shikhar

About Mayank Shikhar

Enterprise Account Executive | B2B SaaS Sales Specialist | Driving CX Transformation for Fortune 500 CompaniesI help enterprise organizations transform their customer engagement strategies through cutting-edge SaaS solutions. With 5+ years in the CX, specially in ORM & Ticketing & Social Listening, I specialize in building partnerships that deliver measurable business outcomes.WHAT I BRING• 5+ years managing enterprise accounts in ORM & Ticketing and Social Listening platforms• Deep expertise with 50+ major brands including Rapido, Myntra, MamaEarth, and Adani• B2B sales cycle management from discovery to closure.CURRENT FOCUSAs VP-Sales at QuickMetrix, I help enterprise clients unlock their customer experience potential. My focus: managing strategic enterprise accounts & Outbound lead generation, conducting product demonstrations, collaborating with technical & CS teams, and building C-suite relationships.SUCCESS METRICS• Have exceeded targets by 120%+• Managed portfolio of 15+ Fortune 500 enterprise accounts• Reduced average sales cycle through consultative selling• Achieved 2x \"Best Performer\" recognition• Maintained 95%+ client retention rateEXPERTISE AREAS• Customer Experience Management Platforms• Social Listening; Omnichannel Response Management & Ticketing• Conversational AI & Chabot• Enterprise Stakeholder Engagement• Outbound reach out and lead generation• Mentoring & Coaching SDRs & AEs.• Consultative Selling & GAP Analysis• Solution Consulting & Technical Product Demonstrations• Contract Negotiation; Closure & Account ExpansionWHAT SETS ME APARTI bring a consultant\'s mindset to every client interaction. Rather than just demonstrating features, I help businesses understand how technology solves their specific challenges and drives measurable outcomes. My approach: discovery-first selling, technical fluency to bridge solutions with business needs, relationship building as a trusted partner, and outcome orientation for client success.EDUCATION & LEARNING• MBA in Marketing & Management - NMIMS• B.Tech in Computer Science - VITGET IN TOUCHEmail: s••••••••@gmail.comAlways open to talk about CX solutions & B2B Sales in the SaaS space.

Experience

1. Vice President- Sales

   Quickmetrix

   Aug 2025 — Present · Bengaluru, IN

   Here My Roles and Responsibilities include-• Enterprise Sales initiatives.• Initiate GTM strategies and do Sales Analysis.• Match Operational objectives, process improvements, account management.• Customer Relationship Management.• Market analysis & Business development.• Requirement gathering and analysis.• Demonstrations of product at client-side and expo.• Sales team coordination to match the business targets.

Education

• Paramount Academy

  Higher Secondary , Science

  2013 — 2014

• NMIMS CDOE

  Master of Business Administration - MBA, Marketing/Marketing Management, General

• Vellore Institute of Technology

  B.Tech, computer science and engineering

  2015 — 2019

• Manipal Prolearn

  Digital Marketing Professional Program in association with Google

  2017 — 2017