Mayank Verma

Customer Solutions Specialist @Rogers Communications

Toronto, ON, CA

Provides technical support to clients and internal teams by troubleshooting hardware, software, and network issues. Handles inquiries via phone, email, and chat, delivering clear, step-by-step solutions while ensuring high levels of customer satisfaction. Manages installations, updates, and configurations, documents issues and resolutions in ticketing systems, and collaborates with higher-level support teams to resolve complex problems efficiently.

Centennial College

Diploma of Education, Financial Planning and Services