Mayank Srivastava
Certified Customer Success Manager | SAAS | Key Account Management | Client Lifecycle Management | Contract Renewals | Negotiations | Upsell | Cross-sell | Client Retention
- Role
- Customer Success Lead at Provana
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Mayank Srivastava
Experienced Customer Success professional with 4+ years in SaaS, known for driving customer retention, onboarding, and product adoption. I specialize in reducing churn, increasing renewals, and building long-term client relationships through strategic engagement and data-driven decisions.Skilled in CRM tools (Zoho, Salesforce, Hubspot, Jira, Zendesk), NPS/CSAT, cross-functional collaboration, and leading business reviews, I’m passionate about helping customers succeed and delivering value that scales.Let’s connect!
Experience
Customer Success Lead
Oct 2023 — Present · Noida, IN
Education
Shree Chanakya Education Societys Indira Institute of Management, Pune Mumbai Highway, Near Wakad Police Station, Tathwade, Pune 411033
PGDM
2017 — 2019
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