Mayank Srivastava

About Mayank Srivastava

Experienced Senior Manager with a demonstrated history of working in the banking…

Experience

1. Senior Manager

   Axis Bank

   Apr 2018 — Present · Varanasi, IN

   Responsible for the supervision of overall branch sales, operations, services, Audit, Training and compliance.• Leading a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management• Owning all branch banking objectives, targets and overall branch supervision• To ensure all components of the branch sales is achieved in given timeline• Interfacing with high net worth clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.• Marketing & Servicing of various Bank and Investment products like Cash, Clearing, and System related functions, Forex, Remittances, Trade Desk, Complaint Handling, Audit Compliance, Coordination with Corporate Office, MIS Reporting, Third Party Products and Gold Coin sales• Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levels.• To handle customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms/ standards• Training leading & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Education

• Sikkim Manipal University - Distance Education

  Marketing

  2008 — 2010

• V.B.S Purvanchal University

  Economics, Psychology

  1997 — 2000

• ET & T Govt of India

  Post Graduate Diploma In software Technology

Skills

• Team Management
• Relationship Management
• Insurance
• Mis
• Bancassurance
• Underwriting