Mayank Singhal

About Mayank Singhal

Growth Leader | B2B | Client Retention | PPortfolio Expansion | WOW Customer ExperienceWith over 18 years of building and scaling Customer Success functions across B2B SaaS ecosystems, I’m a strategic yet execution-focused leader known for turning client relationships into engines of growth.With $600 million worth portfolio of Enterprise accounts managed, increasing the revenue by 51%.Domain experience ranges across 7+ industries—from Real Estate to Food, FinTech to Edtech, Retail to IT —I’ve led global client portfolios, driven retention and expansion motions, and built teams that deliver consistent results. Whether it\'s navigating high-stakes escalations, securing multimillion-dollar upsells, or influencing product roadmaps, I bring a calm, data-driven, and hands-on leadership style that earns the trust of CEOs, CXOs, and customers alike. What I bring to the table: Enterprise Client Management across diverse industries & geographies High-velocity Renewals, Upsell & Cross-Sell Execution Team Building, Coaching & Retention of Top Talent P&L Mindset with a knack for Forecasting & Growth Planning A unique blend of technical depth and business strategyI don’t just advocate for the customer—I drive strategic transformation through them. As the trusted right hand to leadership, I help organizations scale with purpose, retain with value, and grow with impact.Let’s connect if you believe in turning customers into long-term partners and CS into a revenue powerhouse!

Experience

1. Director - Strategy & Global Markets

   Independent Director

   Aug 2022 — Present · Gurugram, IN

Education

• Rajasthan Technical University

  Bachelor's Degree, Computer Science & Engineering

• Indian Institute of Management, Calcutta

  Executive Program, Finance

• International Certified Career Coach

  ICCC Foundation, Career Guidance and Coaching

  2020 — 2020

Skills

• Business Process Improvement
• Pre-Sales
• Software Licensing
• Project Delivery
• Corporate Finance
• Project Implementation
• Product Strategy
• Consulting
• Problem Solving
• Itil V3 Foundations Certified
• Operations Management
• UI
• Project Management
• Product Lifecycle Management
• Itil
• Data Analysis
• Product Launch
• Inside Sales
• Microsoft Excel
• Financial Analysis
• Post-Sales
• Creative Problem Solving
• Customer Relationship Management (Crm)
• Agile Methodologies
• Leadership
• Management
• Team Management
• New Product Implementations
• Microsoft Office
• Project Finance
• IT Service Management
• Financial Modeling
• Sales Forecasting
• Microsoft Powerpoint
• Vendor Management
• Market Research
• Client Relationship Management
• UX
• Business Development
• IT Consulting