Mayank Singh Tiwari

About Mayank Singh Tiwari

I am a dedicated Business Analyst and Customer Support Specialist with hands-on experience in driving business improvements and enhancing customer experiences. Currently, I work with BookMyWorker, a platform connecting employers with skilled blue-collar workers across India.My expertise lies in analyzing business processes, leveraging data insights, and managing customer interactions to deliver effective solutions. I collaborate with cross-functional teams to optimize workflows, improve lead conversions, and ensure seamless onboarding for clients.

Experience

1. Business Analyst

   Bookmyworker

   May 2025 — Present · Rewa, IN

   I am currently working with BookMyWorker, a growing platform committed to connecting skilled blue-collar workers with the right employers across India. In my role, I actively contribute as a Business Analyst and Customer Support Expert, helping streamline operations, improve user experience, and support business growth through data-driven strategies.My focus is on understanding employer and worker pain points, analyzing platform data, and providing actionable insights to enhance platform efficiency, lead generation, and service delivery. I also manage customer interactions — ensuring quick resolutions, consistent support, and satisfaction across our user base.At BookMyWorker, I bridge the gap between operational challenges and technical solutions, working closely with teams to automate processes, improve lead conversion, and support customer success. What I Do at BookMyWorker:Analyze user behavior, customer queries, and operational data to drive improvementsSupport clients (employers) in account setup, service usage, and worker hiringResolve issues efficiently using CRM tools and strong communication skillsTrack KPIs related to lead generation, conversion rates, and customer satisfactionCollaborate with cross-functional teams to improve the platform\'s performance