Mayank Singh Rana
14X Salesforce Certified Designer & Consultant | Ex-Deloitte
- Role
- Customer Success Manager at Salesforce
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Mayank Singh Rana
Mayank has ~11 years of experience in Salesforce Development, Analysis and SF Consultation spanning across multiple clients in various reputed Organizations. Has worked as a developer, Consultant, analyst and tester during this tenure.Core Skills Include -• Expert Salesforce consultant and analyst • SFDC Development and Administration• Good Knowledge of Apex, Visual force, Web services and Triggers• Expert Salesforce Customization & Configuration techniques• Requirement Gathering and Quality AnalysisSpecialties -• Result oriented software developer with excellent track record of successful completion of project milestones and quality standards.• Sound process analysis skills along with excellent problem solving, judgment and decision taking capability.• Detail oriented multi-tasker with an ability to work well under deadlines & pressure.• Good Communication and interpersonal skills.• Willingness to learn new things in an Organization.
Experience
Customer Success Manager
Apr 2025 — Present
Provide value with Signature deliverablesDeliver Success Reviews that showcase customer impact and value of the Signature offeringUnderstand the customer\'s use case for Salesforce products and able to articulate business impact for high severity cases. Receive positive account team and customer feedbackDevelop relationships with key business and IT stakeholdersDocument and align customer-identified initiatives to value statements and work streamsDeliver a positive customer experience through effective communication in every interaction with the customerUse appropriate tools, data, and teams to effectively diagnose customer health
Education
Lakshmi Narain College of Technology
Bachelor's Degree, B.Tech in Computer Science
2007 — 2011
Vellore Institute of Technology
Master's Degree, Computer Science
2011 — 2013
Skills
- Ajax
- C
- Programming
- Html
- Salesforce.com
- Customer Relations
- Salesforce.com Implementation
- Leadership Development
- Software Development
- Salesforce.com Administration
- Certified Salesforce.com Developer
- Cloud Computing
- Salesforce.com Consulting
- Web Services
- Event Management
- Sql
- C++
- Salesforce.com Development
- Team Management
- Crm
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