Mayank Shukla

Assistant Manager @RBL Bank

Mumbai, IN

An Assistant Manager - Gold Loan Officer at RBL Bank manages gold loan sales, appraisals, and customer relationships. Responsibilities include achieving sales targets, evaluating gold purity, processing loans, ensuring compliance, and handling delinquent accounts. Strong sales, communication, and financial expertise are required, with prior experience in banking or NBFCs preferred.Sales and Business Development: Achieve sales targets by acquiring new customers through cross-selling to existing branch customers and sourcing from the open market. Conduct visibility campaigns within the branch\'s catchment area to promote gold loan products. Gold Appraisal and Loan Processing: Evaluate the purity and value of gold ornaments presented by customers. Process and verify loan applications against gold collateral, ensuring adherence to the bank\'s policies and financial regulations. Customer Relationship Management: Provide exceptional customer service by addressing inquiries and resolving issues promptly. Maintain detailed records of loan transactions and gold appraisals. Operational Support: Coordinate with branch appraisers and assist in managing delinquent accounts. Ensure compliance with internal policies and external regulatory requirements.