Mayank Sharma
Senior Crm Manager B2b @Villeroy & Boch Group
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WORK HISTORY
Senior Crm Manager B2b @Villeroy & Boch Group
EDUCATION
The Berlin School of Economics and Law
Master’s Degree, International Business
Vishesh Kendriya Vidyalaya Ghaziabad
High School
New Era College of Science & Technology
Bachelor of Computer Applications, Computer Science
SKILLS
ABOUT MAYANK SHARMA
I am a Global Marketing Executive and Strategic CRM Leader dedicated to transforming how brands interact with their customers through data and AI.Throughout my career, I’ve managed the digital transformation for major brands across Europe and the US, overseeing multi-million euro budgets and leading high-performing cross-functional teams. My current focus is the integration of AI-driven analytics into the CRM lifecycle—most recently developing a conversational tool for Villeroy & Boch that has been adopted for global project business reporting.Whether it’s optimizing a B2B lead scoring model in Salesforce or architecting an \"A-to-Z\" consumer journey for the retail market, I focus on one goal: creating a seamless digital-to-physical experience that drives measurable revenue.Technical Stack: Salesforce (Sales & Marketing Cloud), HubSpot, Google Looker Studio Pro, SQL, & Python. Languages: English (Native), German (B2).Reach out if you\'re interested in discussing CRM innovation, AI analytics, or digital transformation.
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