Mayank Sharma

About Mayank Sharma

Strategic and performance-driven professional with over 12+ years of experience in…

Experience

1. Area Manager (Tractor Collection)

   Axis Bank

   Nov 2023 — Present · Bhopal, IN

   Leading and managing the tractor loan collection portfolio across MP2 region, covering key districts including Bhopal, Harda, Hoshangabad, Betul, Sehore, Ashta, Vidisha, Raisen, Guna, Ashoknagar,Shivpuri, Datiya, and Sheopur. Overseeing collection operations from X bucket to write-off stage, ensuring recovery of overdue accounts and minimizing delinquency. Monitoring shortfall collections and strategizing resolution of non-performing assets (NPAs), including loss on sale recoveries. Managing a team of 4 Collection Managers and 8 Team Leaders, providing performance guidance and driving productivity across zones. Supervising repossession processes, repo sales, and ensuring accurate reporting and documentation of recovery efforts. Handling customer grievance redressal, ensuring prompt resolution of queries, and maintaining a customer-centric approach during collections. Ensuring adherence to audit requirements and compliance standards for collection activities at the area level. Managing daily MIS reporting, HHT machine utilization, and coordinating with back office teams for process efficiency. Driving effective agency management, setting clear SLAs, performance benchmarks, and compliance protocols. Collaborating with internal stakeholders to improve repayment behavior, strengthen field collection practices, and reduce portfolio risk.

Education

• Barkatullah University, Bhopal

  Master of Business Administration - MBA, Business Administration and Management, General

• Devi Ahilya Vishwavidyalaya

  Bachelor of Business Administration - BBA

  2008 — 2011