Mayank Sharma

Data Analyst @TELUS

Toronto, ON, CA

Experienced Automation Specialist with expertise in managing automation, reporting systems, and analytics for 911 services and Wireless Public Alerting. Specializes in the integration and optimization of Text 911 provisioning services in Canada, ensuring seamless communication during emergencies for the deaf, deafened, hard of hearing, or speech-impaired (DHHSI) community.Led cross-functional teams to manage, enhance, and report on mission-critical automation systems, ensuring timely and reliable emergency alerting services. Skilled in developing detailed reporting frameworks to monitor system performance, analyze incident data, and ensure compliance with national emergency response protocols. Expert in generating actionable insights through data analytics to optimize system performance and improve service delivery. Recognized for driving operational efficiency, improving public safety communication, and providing critical reporting to key stakeholders for data-driven decision-making.

Georgian College

Big Data Analytics, Big Data

AMITY University Gurgaon

Bachelor of Technology - BTech, Engineering in Computer Science