Mayank Rakheja

Customer Service Associate @Canara Bank

Chandigarh, IN

Initially attended Induction Training Program (Phase - 1) of Single Window Operator - A for two weeks at Centre of Excellence (RSTC), Gurugram prior to have experience of working in branch. Further attended Phase - 2 of same duration on completing six months of service.• Cash Handling Operations - Deposits and Withdrawals and verification in optimal time using MS-Excel.• Payments and Settlement (RTGS, NEFT, CTS Clearing, IMPS, GEFU files)• Outward Remittances through CPC - FT.(FOTT)• Cross selling of digital products (e-passbook app, Mobile Banking and Internet Banking), government based schemes (SSA, APY, PPF, PMSBY, PMJJBY etc.), Deposit Products (SB A/c, SB NRO/NRE, CA a/c, Recurring Deposits, Term Deposits, No Frill A/c), Retail Services (Safe Deposit Box)• Handling customer grievances and providing apt feedback via mail, call or over the counter.

UIET Panjab University, Chandigarh

Bachelor of Engineering (B.E.)

KBDAV Senior Secondary School, Chandigarh

Matriculation (10th)

KBDAV Senior Secondary School, Chandigarh

Intermediate (12th)