Mayank Rai

About Mayank Rai

I have 23 years of experience in financial services and have been at JPMorgan Chase since 2004. I lead oversight, escalations, and collections strategy from Mumbai, with teams in India and the Philippines. I focus on improving efficiency, embedding AI/ML in operations, and strengthening credit card and overdraft collections escalations for Chase. My teams manage reporting, analytics, and quality control, including internal testing, in a matrix environment with stakeholders across geographies.Earlier, I ran business resiliency and crisis management, ensuring products, services, processes, employees, customers, and third parties were supported during disruptions across regions. I kept resiliency plans current and executable through impact analysis, concentration risk management, strategy testing, and clear reporting. My background spans collections and recoveries, service-to-sales, and vendor management in BPO operations. I prioritize straightforward processes, measurable outcomes, and practical solutions. I work closely with risk, compliance, technology, and business teams to align policy, controls, and execution, build playbooks, run governance reviews, mentor leads, and support timely, transparent decisions grounded in data, risk awareness, and customer impact.

Experience

1. Executive Director

   JPMorganChase

   Feb 2026 — Present · Mumbai, IN

Education

• Institute of Hotel Management, Catering Technology & Applied Nutrition, Goa

  Diploma, Hotel, Motel, and Restaurant Management

  1998 — 2001