Mayank Pathak

About Mayank Pathak

Currently, I\'m part of operations at Teleperformance as a customer service associate, and I completed my graduation from the School of Open Learning at Delhi University. I am fluent in both English and Hindi, I am a quick learner, and I am ready to take on new challenges required to perform better; I am always dedicated to my work. I have a great combination of skills such as good communication skills, Time management, Customer handling, Teamwork, and many more.

Experience

1. Customer Service Associate

   TP

   Jul 2024 — Present · Gurugram, IN

   I\'m part of operations at Teleperformance in the banking domain. As a customer service associate, my major responsibilities are -• Delivered exceptional customer support in a fast-paced, high-volume environment, ensuring timely resolution of inquiries and concerns.• Acted as a primary point of contact for customers, providing detailed information and resolving issues.• Proactively identified opportunities to upsell and cross-sell, contributing to the achievement of sales targets.• Worked closely with team members to share best practices and meet departmental goals.• Consistently achieved or exceeded customer satisfaction and maintaining quality.

Education

• Central Board of Secondary Education

  High School Diploma

• Central Board of Secondary Education

  Senior High School Diploma (Arts Background)

• School of Open Learning (DU SOL), University of Delhi

  Bachelor of Arts - BA, Art/Art Studies, General