Mayank Pandey
HCL Tech - Order Management || Ex-Apollo 24|7
- Role
- Operations Analyst - Order Management at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Mayank Pandey
Operations Analyst, bringing 4 years of experience in: Order Management & …
Experience
Operations Analyst - Order Management
Mar 2024 — Present · Gurugram, IN
Provided analytical support for Order Management Verizon Telecom projects Disconnect Process, including data collection, analysis, andreporting on network performance and customer satisfaction.Managed and created disconnect orders for both Legacy and Current Platforms globally.Created and sent disposal and retrieval letters,TNT Lebal, Geodis Letter & Delivery challan as part of the order lifecycle process.Utilized SAP tools to create Sales and Purchase Return Orders and generate SAP numbers.Manually created billing triggers for Legacy Platform orders.Received, reviewed, and processed customer orders, ensuring accuracy in product specifications, quantities, and shipping details.Validated orders to confirm product availability, pricing accuracy, and correct customer information.Managed multiple orders across Legacy and Current Platforms simultaneously while maintaining order accuracy and meeting deadlines.Maintained detailed records of orders, tracked shipments, and generated regular reports for management on order status, delays, and issues.Handled order cancellations by ensuring service deactivation, hardware returns, and application of any applicable cancellation fees.Oversaw the disconnect process for both Legacy and Current Platform orders using disconnect letters and various tools.Performed ticket dispatcher role by dispatching tickets daily for Gurugram and Bangalore teams.Managed Disconnect Process of Legacy Plateform and Current Plateform Orders with the help Letter of Disconnect and used of differentTools.Managed Disconnect Process of Legacy Plateform and Current Plateform Orders with the help Letter of Disconnect and used of differentTools.
Education
AKS University, Satna (M.P.)
B.Sc. Agriculture
2016 — 2020
Avdhesh Pratap University
Post graduation diploma in computer science and applications (PGDCA)
2020 — 2021
Chinmaye hr. sec. school
MP Board
2013 — 2013
Chinmaye hr. sec. school
MP Board
2015 — 2015
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.