Mayank Mrinal

About Mayank Mrinal

Experienced Software Engineer with a Demonstrated history of working in the information technology and services industry, boasting over 7 years of expertise in Technical Delivery Management, Techno-Functional Consulting, System Integration, and Salesforce Development. Proficient in an array of technologies including REST and SOAP Web Services, SFDC, Apex, Salesforce Lightning, Visualforce, Workbench, SOQL, SOSL, Data Loader, and Ant Migration.*A distinguished engineering professional with a PG-DAC focused on Advanced Computing from the prestigious Centre for Development of Advanced Computing (C-DAC), adept in both Salesforce Classic and Lightning environments.*Certified Salesforce Application Architect and Sales Cloud Consultant with over 3 years of experience in effectively managing and integrating large-scale enterprise-wide applications using Salesforce.com CRM. Proud holder of 8X Salesforce, 1x nCino, and 1x AWS certifications, alongside being a distinguished Trailhead Ranger with 100+ badges and 95k+ points.*Specializing in end-to-end Salesforce DevOps Process implementation and execution, with a passion for cloud technologies and integration. A certified nCino Developer and AWS Cloud Practitioner, I am dedicated to staying at the forefront of industry trends.*I excel in leading end-to-end application development, from requirements elicitation and solution design to implementation, testing, and deployment to production. Proficient in Agile Scrum Methodology, with a keen understanding of tools like JIRA, Confluence, and SharePoint.*Recognized as a proven multitasker, independent worker, and team player with a stellar record of client satisfaction, I am poised to drive innovation and success in any role I undertake.

Experience

1. Senior Signature Success Engineer

   Salesforce

   Mar 2023 — Present · Hyderabad, IN

   Functioned as a Trusted Advisor, facilitating conversations with customers\' Business Stakeholders.*Provided expertise in enterprise architecture, covering areas such as Application and network security, performance optimization, development process, and release management.*Conducted comprehensive troubleshooting across Application, Web, and Database layers, leveraging various internet development technologies including SOQL, LWR, LWC, rest APIs, and SOAP.*Took ownership of complex and high-profile cases and escalations related to B2B Commerce and Salesforce order Management including code debugging and custom-code analysis, ensuring optimal customer satisfaction as a subject matter expert (SME).*Generated knowledge base articles (KBAs), wiki entries, FAQs, and documentation to enhance understanding of the product/platform.*Led daily stand-up meetings with the team and collaborated with the AMER team to monitor case progress and provide assistance as necessary.*Advocated for customers by efficiently prioritizing and managing assigned cases and escalations with minimal supervision.*Contributed to the definition and improvement of methodologies, standards, and best practices for support and product delivery within the Commerce Cloud domain.* Proactively reported bugs and initiated investigations with the engineering team to address issues with the product/platform.

Education

• Salesforce Talent Alliance Career Cohorts

  Accelerate Aspiring Leadership Program, Organizational Leadership

• ADELAIDE CONVENT SCHOOL

  AISSCE, PCM

  1996 — 2009

• Indian Public School

  10+2, Science

  2009 — 2011

• K.K.Wagh institute of Engineering Education & Research

  Bachelor's of Engineering, Computer Engineering

• Indian Institute of Management, Kozhikode

  Master of Business Administration - MBA, Business Administration and Management, General

• Scaler

  Master of Science - MS, Artificial Intelligence

• DR. R.B Roy College

  HSC, Science(Physics,Chemistry,Maths)

  2010 — 2012

• Centre for Development of Advanced Computing (C-DAC)

  PG-DAC, ADVANCED COMPUTING

  2016 — 2017

• Modern School

  HSC, Matriculation

  2001 — 2006