Mayank Mishra
Service Desk Engineer
- Role
- Service Desk Engineer at HCLTech
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Mayank Mishra
I am a BSC.IT graduate with 3+ years of hands-on experience in technical support and…
Experience
Service Desk Engineer
Jul 2025 — Present · Noida, IN
As part of the ADUSA IT Service Desk project, I provide frontline technical support to end users across the U.S, ensuring seamless IT operations and rapid issue resolution. My role involves diagnosing and troubleshooting hardware, software, and network-related problems, while maintaining a high standard of customer service and professionalism. Key Responsibilities- Delivering prompt and effective Level 1 & Level 2 support via phone, email- Creating and managing incident tickets through ServiceNow chat (SNOW) to ensure accurate tracking and resolution - Providing call-based support on AWS, assisting users with cloud access, login problems, and basic troubleshooting- Resolving issues related to desktops, laptops, printers, VPN, and other devices- Managing user accounts, password resets, and access permissions in AD and other enterprise systems - Documenting incidents, resolutions, and escalation paths using SNOW tools
Education
Firayalal Public School - India
Intermediate
2014 — 2016
Amity University Jharkhand
BSC-IT
2016 — 2019
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