Mayank Kumar
Associate Operations - Dispatch @Rally Ourbus
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WORK HISTORY
Associate Operations - Dispatch @Rally Ourbus
Delhi, IN
Managing driver inquiries while monitoring live bus operations, maintaining seamless communication.• Resolving operational issues swiftly, ensuring safety and minimalinterruption.• Documenting services performed, operations information, and dispatch details in system.• Ensuring that all safety regulations were followed by drivers during their routes.• Investigating any incidents or accidents involving vehicles or personnel while on duty.• Creating detailed reports on daily operations and presented them to upper management.• Relay work orders and information between work crews, supervisors, and field personnel.• Providing emergency response information to callers.• Analyze operational data to identify trends and areas for improvement.• Working with routing specialists, route managers and service department to optimize routes.
EDUCATION
Dr. B. R. Ambedkar University, Agra
B.com
Dayalbagh Educational Institute, Agra
Master of Business Administration - MBA
St. Georges College, Agra
Intermediate
ABOUT MAYANK KUMAR
My role as Executive HR & Operation at Magic Billion involves steering complex projects to align with our visionary goals. Graduating with an MBA focused on HR Management, I adeptly handle resource allocation and risk mitigation, ensuring smooth execution within budget constraints. With a keen eye for operational efficiency, I lead teams through motivation and strategic guidance. My approach is global, having worked with clients across various countries including Germany and Australia, which sharpens my competency in international client engagement. This experience, coupled with my background in business from Dr. B. R. Ambedkar University, fortifies my capabilities in rate negotiation and developing recognition programs that foster a culture of excellence and diversity.
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