Mayank Gupta
Immediate Joiner | Senior Specialist | ITIL v4 Foundation Certified| ITIL Change Manager | ServiceNow |
- Role
- Change Manager at HCLTech
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Mayank Gupta
Senior Specialist in HCL with 5 yrs of experience in ITIL Change and Problem Management.Hands on experience on tool like ServiceNow.Experience in finding RCA for problem by conducting 5 Why\'s analysis.Expertise in conducting CAB/ECAB.Review out of cycle changes like Expedited/Emergency.Perform PIR for all changes and ensure timely closure.Problem-solving Software Engineerwith positive, team-oriented attitudeand excellent communication and organizational skills. Ready to work closely with both teams and customers to identify most efficient and beneficial solutions for process improvement.
Experience
Change Manager
Sep 2022 — Present
Education
BPPIMT
BCA - Bachelor of Computer Application
2015 — 2018
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