Mayank Garg
Technical support engineer in Parahittech Ltd
- Role
- Technical Support Engineer at Parahittech
- Location
- Bulandshahr, IN
- LinkedIn followers
- 500 followers
About Mayank Garg
I am a keen learner I never give up I look at things from a different perspective and I try my best to get a good result I believe in positivity I enjoy taking everyone along It comes because I have lived in a joint family since the beginning, where I have always seen everyone walking together, I am more interested in learning new things.
Experience
Technical Support Engineer
Apr 2023 — Present
Take ownership of reported customer issues and see issues resolved- Research, diagnose, troubleshoot, and identify solutions to customer problems-Follow standard processes to appropriately escalate unresolved issues to appropriate internal teams- Provide quick and accurate feedback to customers-Ensure proper recording and closing of all issues-Prepare accurate and timely reports-Document knowledge in the form of knowledge base technical notes and articles- Follow SLA for criticality-related issues
Education
Choudhary Charan Singh University, Meerut
BCA
2016 — 2019
GL Bajaj Institute of Technology and Management
Master of Computer Applications - MCA
2021 — 2023
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